At Camp Veris, we strive to ensure that every product you purchase meets your expectations. If you are not satisfied with your order, you may request a return or refund under the conditions outlined below.

1. Return Window

  • Products can be returned within 3 days from the date of shipping.
  • Requests made after this period will not be accepted.

2. Eligibility for Returns

You may request a return if the product:

  • Is unused, and in original condition as received.
  • Is in the original packaging with all tags, labels, manuals, and accessories intact.
  • Is defective, damaged, or not as described in the order details.

3. Non-Returnable Items

We cannot accept returns for:

  • Products damaged due to customer misuse or negligence.
  • Products without original packaging or missing accessories.
  • Perishable goods or hygienic products (if applicable).
  • Items purchased during clearance or final sale (unless defective).

4. Return Request Procedure

  1. Email us at [email protected] with the subject line:
    “Return Request – [Order ID]”
  2. Include:
    • Your full name
    • Order ID
    • Reason for return
    • Clear photos of the product showing its condition
  3. Our customer service team will review your request and confirm if it qualifies for return.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
  • If the return is approved due to our error, we will arrange free pickup or reimburse shipping costs.

6. Refund Process

  • Refunds will be initiated only after the returned product passes inspection.
  • Refunds will be processed within 5–7 business days after return approval.

7. Exchange Policy

  • We do not offer direct product exchanges at this time.
  • To receive a different product, you must return the original item (if eligible) and place a new order.

8. Damaged or Defective Products

  • If your item arrives damaged, defective, or with missing parts, contact us within 24 hours of delivery.
  • Provide clear photos or videos showing the issue for faster resolution.

9. Contact for Returns & Refunds

Email: [email protected]